Privacy Policy
Five Dogs Holdings LLC d/b/a Five Dogs Outfitters
Effective date: November 26, 2025
Five Dogs Holdings LLC d/b/a Five Dogs Outfitters (“Five Dogs Outfitters,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our websites, make a purchase, or interact with us (the “Services”).
If you do not agree with this Policy, please do not use the Services.
1) Scope: U.S.-Only
We operate in and provide the Services only within the United States. The Services are intended for U.S. residents and U.S. shipping addresses. We do not intentionally offer goods or services to individuals outside the U.S. If you access the Services from outside the U.S., you understand your information will be processed in the United States.
2) Information We Collect
Information you provide
We collect information you choose to provide, such as:
- Account details (name, email, password).
- Order and checkout information (billing and shipping address, phone number, email, items purchased).
- Messages sent to customer support, returns, warranty requests, and product reviews.
- Marketing preferences (e.g., newsletter opt-in/opt-out).
- Identity or age verification details when required for regulated or age-restricted products or fraud prevention.
- Employment application information if you apply for a job with us.
Information collected automatically
When you use the Services, we and our service providers automatically collect:
- Device and usage data (IP address, device identifiers, browser type, operating system, pages viewed, referring URLs, timestamps).
- Cookies, pixels, tags, and similar technologies used for site functionality (e.g., cart and checkout), analytics, performance, and—if enabled—advertising attribution and measurement.
Information from third parties
We may receive information from:
- Payment processors (payment status and limited card details, such as the last four digits and expiration date). We do not store full card numbers.
- Shipping carriers (shipping labels, tracking updates, and delivery confirmation).
- Fraud and identity verification services (signals to help reduce fraud and abuse).
- Analytics and advertising partners (aggregated insights and performance metrics).
3) How We Use Information
We use the information we collect to:
- Operate, provide, and improve the Services and our products.
- Process orders, payments, returns, exchanges, and customer support requests.
- Send transactional communications (such as order confirmations, shipping updates, and account notices).
- Personalize content, product recommendations, and offers.
- Perform analytics, monitor performance, debug, and maintain security.
- Detect, investigate, and prevent fraud, abuse, and other harmful activity.
- Comply with legal, tax, accounting, and regulatory obligations.
- Market our products and measure campaign performance, subject to applicable law and your preferences.
- We do not resell customer data
4) How We Share Information
We may share information in the following ways:
Service providers / processors
We share information with trusted third parties that help us operate our business and provide the Services, including:
- Hosting and cloud infrastructure providers
- Payment processors
- Identity and fraud prevention providers
- Fulfillment and shipping partners (see Section 4A below)
- Email, SMS, and communication platforms
- Analytics and advertising measurement providers
- Customer support tools and service platforms
These companies are authorized to use your information only as necessary to provide services to us.
4A) Fulfillment partners (shipping & order processing)
Some products are fulfilled and shipped directly by our trusted fulfillment partners, which may include, for example:
- CJ Dropshipping (USA and China warehouses)
- Printful
- The Wholesale House (TWH)
- Old Chicago Coffee Company
- Other authorized suppliers identified on product pages or in your order details
To fulfill your order, we may share only the information reasonably necessary to prepare, package, and ship your items—such as your name, shipping address, and the products ordered.
These partners are not permitted to use your information for their own marketing purposes or to sell or redistribute your data. We do not share your full payment card information with fulfillment partners.
Other sharing circumstances
We may also share information:
- With business partners if you participate in co-branded promotions, referral programs, or affiliate offers.
- With law enforcement, regulators, or other parties when we believe it is necessary to comply with applicable law or legal process, or to protect the rights, property, or safety of you, us, or others.
- In connection with a corporate transaction (such as a merger, acquisition, financing, or sale of all or part of our business), where your information may be transferred as part of that transaction.
We do not sell personal information for money. Certain disclosures for targeted advertising or cross-context behavioral advertising may be treated as a “sale” or “sharing” under some U.S. state privacy laws. See Section 10 for information about your rights and opt-out choices.
5) Cookies & Tracking Technologies
We and our partners use cookies, pixels, and similar technologies to:
- Enable essential functions such as remembering your cart, processing checkout, and maintaining security.
- Understand how the Services are used and improve performance and user experience.
- Measure and, where applicable, attribute the performance of advertising and marketing campaigns.
You can control cookies through your browser settings and, where available, our on-site cookie or privacy preference tools. If you disable certain cookies, some features of the Services may not function properly.
6) Data Retention
We retain information only as long as reasonably necessary for the purposes described in this Policy, including:
- Orders and financial records: retained as required by law and for legitimate business needs (such as accounting and tax).
- Account information: retained while your account is active and for a reasonable period afterward for recordkeeping, security, and dispute resolution.
- Marketing information: retained until you unsubscribe or until our internal retention limits are reached.
When information is no longer needed, we will delete or de-identify it where feasible.
7) Security
We use administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
8) Children’s Privacy
The Services are not directed to children under 18 (or a higher age where required by law). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
9) Your Choices
- Account and profile information: You may update certain account details (if an account feature is offered) or contact us for assistance.
- Marketing emails and texts: You can opt out by using the unsubscribe link in emails or replying STOP to SMS messages. We may still send transactional or service-related communications (such as order and shipping updates).
- Cookies and tracking: You can adjust your browser settings to block or delete cookies and may use any cookie or privacy controls we provide on the Services.
- Do Not Track: The Services currently do not respond to “Do Not Track” (DNT) browser signals.
10) Your U.S. State Privacy Rights
Depending on your state of residence, you may have certain rights with respect to your personal information, which may include:
- The right to know or request access to the personal information we collect, use, and disclose about you.
- The right to request deletion of certain personal information.
- The right to request correction of inaccurate personal information.
- The right to request a portable copy of your personal information.
- The right to opt out of:
- targeted advertising,
- the “sale” or “sharing” of personal information as defined under applicable state law, and/or
- certain types of automated profiling.
You (or your authorized agent) may exercise available rights by contacting us at sales@gofivedogs.com or by using any state-specific links or tools we provide (such as “Do Not Sell or Share My Personal Information,” where applicable). We will verify and respond to your request as required by law.
We will not discriminate against you for exercising your privacy rights.
Notice at Collection (Summary of categories we collect)
We may collect the following categories of personal information:
- Identifiers (such as name, email address, phone number, IP address).
- Customer records (billing and shipping addresses, order history).
- Commercial information (products viewed or purchased).
- Internet or electronic activity information (site interactions, logs, device and usage data).
- Approximate geolocation (inferred from IP address).
- Inferences drawn from your interactions and purchases (such as preferences and interests).
- Sensitive information where necessary for identity or age verification, fraud prevention, or other security and compliance purposes.
We use and retain these categories for the purposes described in Sections 3 and 6 and may disclose them to the recipients described in Section 4. We do not use or disclose sensitive personal information for purposes that require a right to limit under California law.
11) Regulated & Age-Restricted Products
If we offer regulated or age-restricted products (for example, certain tools or outdoor gear), we may request additional information to confirm your eligibility and comply with applicable laws, such as identity or age verification. We do not retain more information than necessary for compliance, security, and recordkeeping.
12) Third-Party Services & Links
The Services may contain links to or integrations with third-party websites, apps, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services before providing information to them.
13) Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective date” at the top shows when it was last revised. Material changes will be posted on the Services and/or communicated to you as required by law. Your continued use of the Services after changes are posted indicates your acceptance of the updated Policy.
14) Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Five Dogs Holdings LLC d/b/a Five Dogs Outfitters
Address: 5065 Kelly Avenue, Rootstown, OH 44272, USA
Email: sales@gofivedogs.com
Phone: 234-446-7797
