Five Dogs Holdings LLC d/b/a Five Dogs Outfitters
Five Dogs Outfitters – Customer Support
5065 Kelly Avenue
Rootstown, OH 44272
United States
Talk to a Real Human
Phone / Text: 234-446-7797
Email: sales@gofivedogs.com
You can also reach us using the contact form below or through the live chat function on our website.
We typically respond within 1 business day (Mon–Fri excluding holidays).
Message & data rates may apply for SMS. Reply STOP to opt out.
Message Us
By submitting the form below, you give us permission to reply to your inquiry by email.
How We Can Help
Order Questions & Tracking
Please include your order number and the ship-to ZIP code.
Returns & Exchanges
Review our Return & Refund Policy first. To start a return, please email us for an RMA number before sending anything back.
Product Support
Tell us the product name and how you intend to use it so we can recommend the best size, option, or variation.
Helpful Links
Return & Refund Policy (Summary)
- Most new, unused, non-consumable items in resalable condition may be returned within 30 days of delivery.
- Coffee and other consumable items cannot be returned once opened, unless the product arrived damaged, defective, or incorrect. Issues must be reported within 7 days, with photos when possible.
- Items marked “Final Sale,” “Non-Returnable,” custom, made-to-order, or personalized may only be eligible for replacement or return in cases of verified defect, damage, or our error.
- Five Dogs provides a prepaid return label for approved returns.
- In rare circumstances where a returned item is heavily damaged, used, or not in sellable condition, we may deduct up to 25% of the item price as described in our full Return & Refund Policy.
- Full details are available in our Return & Refund Policy.
Shipping & Delivery Policy
- We currently ship to U.S. addresses in the contiguous United States (Lower 48) only.
- Orders may ship from our Ohio location, U.S. partner warehouses, or trusted fulfillment partners using U.S. or China-based warehouses.
- Items fulfilled from China-based warehouses are clearly marked on the product page, and an acknowledgment will appear at checkout. These products include extended lead times and longer transit windows.
- Most in-stock items ship within 1–3 business days.
- Made-to-order items (Printful) and some partner-fulfilled items may take up to 10 business days to leave the warehouse.
- China-fulfilled items typically deliver in 10–20 business days.
- Free standard shipping may be available for qualifying orders of $100+, per our full Shipping & Delivery Policy.
Privacy Policy & Terms & Conditions
Our Privacy Policy explains:
- how we collect and use information
- how we protect your data
- your U.S. state privacy rights
- how our partners (payment processors, fulfillment partners, review services, analytics providers) interact with your data
Our Terms & Conditions explain:
- your rights and responsibilities as a customer
- product availability
- pricing and payment terms
- fulfillment and shipping terms
- limitations of liability
- returns, exchanges, and warranties
What to Include in Your Message
Including these details helps us help you faster:
- Your full name and best call-back number
- Your order number (if applicable)
- A brief description of your request (e.g., “exchange for size L,” “help tracking package,” “order arrived damaged”)
- Photos for damaged or defective items (product, packaging, and shipping label)
SMS / Email Notices
By texting or emailing us, you consent to receive one-to-one customer service messages related to your inquiry.
Message & data rates may apply.
Important:
We never send payment requests by text message.
We will never ask for your full credit card number, banking login, or other sensitive financial information through email or SMS.
If you receive a suspicious message, contact us immediately using the official contact information above.
